The indoor unit is not running or is not responding

Please follow the following steps to troubleshoot your indoor unit: 

1. Restart the Quilt Sense by pressing and holding the power button for 8 seconds.
2. Confirm the indoor unit is powered on by turning on the light bar via the Quilt app or Dial. If it doesn’t turn on, do the following:
   • Confirm that the AC service disconnect to the outdoor unit is plugged in and on.
   • Confirm that the circuit breakers are not flipped off for both the outdoor unit and indoor unit.
3. Confirm the home Wi-Fi network is functioning. If it is not, refer to the Quilt User Manual section ​“Manually controlling your Quilt System.”
4. Confirm there is not a mode conflict, where one unit is set to heat and another unit connected to the same outdoor unit is set to cool. Test for mode conflict by changing the mode on both indoor units: 
   • Confirm via heating mode: Change both indoor units to ​“heat” and adjust the setpoint temperature to the maximum value. Warm air should start blowing within 5 minutes. 
   • Confirm via cooling mode: Change both indoor units to ​“cool” and adjust the setpoint temperature to the minimum value. Cold air should start blowing within 5 minutes.
5. If you are still experiencing issues, please contact us via the email or phone listed above.