Cooling/heating is abnormal

Please follow the following steps to troubleshoot:

1. Inspect the outdoor unit for branches or debris. If found, remove.
2. Inspect the indoor unit air filters, and clean if necessary. See Support Website section ​“Maintenance and Cleaning” for detailed instructions.
3. If airflow is low in cooling mode, remove the indoor unit front cover and inspect the heat exchanger for frost-formation. If frost is found, contact a Quilt-certified service professional to troubleshoot further.
4. If you are still experiencing issues, please contact us via the email or phone listed above.