General

• When will Quilt be available in my area?
• Is my home a good fit for Quilt?
• Can I buy Quilt units and install myself (or with the help of a contractor)?
• How do I determine how many units I need for my home?
• How do I get started?
• How can I get support for my installed Quilt system?

Troubleshooting

• Why doesn't my system turn on when the room temperature doesn't match the set point?
• Why does my system continue conditioning past the setpoint?
• Why did my Quilt system turn on when it was set to Off?
• Dial is slipping on a table-top surface
• Outdoor unit is producing abnormal sounds
• Indoor system is producing abnormal sounds

Installation

• Who installs Quilt?
• Why is there only one installer option for me?
• How long does the installation take?
• What does installation entail?
• How are the line sets installed, and where do they go?
• What are the electrical specs required for installation?

Maintenance and Cleaning

• How do I clean the outdoor unit?
• How do I clean the indoor unit filters?
• How often should I clean my system?
• How do I clean the Dial?

Hardware

• Why doesn’t Quilt support more than 3 indoor units per outdoor unit?
• How well does Quilt perform in extreme cold temperatures?
• Which industry standards or certifications for safety, efficiency, or environmental impact does Quilt meet or exceed?
• What affects system sizing?
• How big of a space can one Quilt Indoor Unit condition?
• How big of a space can one Quilt Indoor Unit condition?

Pricing and Rebates

• How is pricing determined?
• What rebates am I eligible for?
• Are financing options available?
• What is Quilt’s QMID for heat pump tax credits?